Customer service centres of companies are staffed with trained persons. This training is imparted with respect to certain functions which the company seeks to provide through customer service centres. For every business, there might different set of functions for which the centre extends help to the customers. White goods industry companies, such as Samsung, also have product and function-wise delineation of customer service division which is manned by experts in that field only. Samsung refrigerator customer service in Delhi would seek to provide answers for a number of queries of customers. This would include those queries which are of general informative nature as well as those which are of technical nature.
Informative queries which a customer can raise are about the latest models of refrigerators, their distinguishing features, about service centres and their contact details and many others. These are purely for informative purpose only. At the same time, there could be complaints to Samsung refrigerator customer service in Delhi about any number of issues ranging from delinquent services to malfunctioning products. While the customer care is capable of resolving all queries because of the trained staff, it is important that queries are communicated in the right way to the staff. Since it is a remote support which works either on phone or on chat support systems, clarity of communication is a must.
How quickly and correctly is the problem resolved will depend on how clearly are you able to communicate it to the representative? Since the white good components might have different trade terminology which common consumer might not be aware of, there are good chances of communication gap developing. This is most likely to waste time or compound the problem further. If you feel that the issue is not being communicated properly through remote means, it is better to ask Samsung refrigerator customer service in Delhi to take the complaint and send some technician to look into the issue. Another option is that someone who is able to handle this communication properly takes up this task and speaks to the representative.
Thus, while remote support is the quickest means of resolving issues, it works best when what is being said is received in the same sense at the other end. If not, it leads to sheer frustration and, at times, lose of temper at the end of customers. www.repair-solution.com Customer support representative shall take note of such a situation developing and shall prescribe on-site visit.
