UCaaS or unified communications as a service doesn’t need any introduction in today’s world as it has become a way to achieve the highest communication ability. Its ultimate and data-driven support is beyond comparison. And it allows a business to get hold over the best of communication tools.

More than a business phone system, unified communication is a source to become the best fit in today’s cut-throat world. By unleashing the hidden communication abilities, it allows a business to enjoy immersive web-based conferencing tools, video communication, instant chat, and many other communication means.

If you want to enjoy the benefits that UCaaS offers, learning about its basic and advanced components is essential. Here are our top 12 points that you should know about it:

1. Pocket-friendly: UCaaS is a cost-saving way to enjoy premium quality business communication. Instead of offering various kinds of communication means via a different platform, it brings all of them over a single platform allowing the business to save huge on developing communication stack.
2. Cloud-based: A cloud-based business phone system is far better than the phone system that comes with on-site deployment. By eliminating the hassles of system deployment and maintenance, it enables a business to save a fortune on its communication infrastructure development.
3. Market Size: Its market size is growing at mushroom speed as more and more businesses are adopting it for outbound and inbound communication. As per the latest market trends, unified communication is likely to touch the mark of $79.3 billion. The numbers are likely to swell-up with time as businesses are in love with the kind of flexibility and dynamism it offers.
4. Extra Features: You will enjoy the benefits of advanced communication including various web conferencing platforms, interactive whiteboards, voice-based applications, enterprise collaboration, text-based tools and many more with UC.
5. Components: The main components of your UC systems are a PSTN/cloud-based/IP branch exchange virtual phone system, headsets, microphone ,camera, multipoint control units and business communication gateways. All these integrate with each other and build a powerful UC system for your business.
6. Integrations: As far as its working is concerned, there are various integrations of multiple forms of real-time and asynchronous communication. Any UC environment is supported by one, or multiple back-end systems.
7. Scope: Though UCaaS is beneficial in all sorts of business environments, it plays a crucial role in the development of small scale industries. Various small scale businesses and start-ups are enjoying its low-cost yet highly dynamic communication facility.
8. UC Vs UCaaS: UC and UCaaS are neither too different nor exactly the same. While both offer the facility of various high-end communication platforms under one roof, UCaaS lets you enjoy UC based on software as a service (SaaS) strategy. In the case of UC, deployment can be of any type such as on-site, hybrid or hosted. However, UCaaS is always cloud-based.
9. Your Service Provider is important: If you have chosen a professional vendor then you can enjoy the benefits of the communication platform as a service (CPaaS) capability, application programming interfaces (APIs), and regular UCaaS service. So, choosing the right vendor is the key here.
10. Safety: One key aspect of UCaaS that can’t be ignored is the data security and scalability that it offers to your business data. Without compromising on its security, it allows safe and quick data transfer allowing a business to perform under all the situations. By keeping regular back-up and syncing, it ensures that you never lose your data by the hands of any uninvited mishap.
11. Mobile Nature: Its contribution to making business mobilized is highly commendable. It neither hinders your operations just because of different locations nor it lets huge investments act as an impediment in exploring global opportunities. By offering you a whole new set of technologies, it allows you to work beyond the office boundaries and from a remote location. As a cloud-based business phone system can be used from anywhere, your workforce is totally mobilized.
12. Excellence: If you are willing to offer world-class customer support then UCaaS is what you should get first handed. It imparts the right speed and agility in your customer care service and allows you to overcome all the hurdles that you face while rendering world-class customer support. It supports team collaboration at every level and allows your team to combine skills in the best possible manner to resolve customer issues quickly and efficiently.

Final words 

UCaaS is more than a business tool. It’s a way to firm your feet in the market and gain detailed insights into your customers’ needs and wants by communicating in the best possible manner available.

Having it by your side ensures that there is no communication gap between a business and a customer. When this gap is bridged, no one can stop the business from growing. However, all of this will happen only if its deployment is done in the right manner. Cloud-Based deployment is always preferable.