Hospitality is one thing that globally concerns every individual. Every visitor expects a great level of hospitality from people he or she visits or visited. Hospitality in definition is the generous and friendly reception and entertainment of strangers, guests or visitors. Every host is expected to receive his or her visitor with goodwill including the entertainment to be offered to the visitor. The word “hospitality” boils down to the kind we receive when we lodge in hotels. Hotel is defined as an apartment providing lodging, meals and other services to tourists and travellers. Among the workers or staff members of a hotel is the receptionist.
The term “receptionist” can be seen as an individual being employed by a company, business, hotel or organization for the purpose of taking an administrative or office help position. The work of reception is usually carried out in a waiting spot such as a front office desk or a lobby of a business or organization. He or she is responsible for welcoming guests, strangers, customers or clients to the hotel, business, or organization as they are usually the first point of contact for an organization. Receptionist jobs do not necessarily require formal qualifications; employers will prefer an individual with high level of proficiency in the use of English language, who also possesses great IT skills.
You will definitely disagree with me if I dare say there are no hotels in Bangalore. You are right if you disagree on that because of the city has been recorded to be the second-fastest growing and developed metropolis in India. Bangalore of a truth has hotels built in it. These hotels serve as places of relaxation for the citizens of Bangalore and visitors or tourists too.
The presence of these hotels has created lots of receptionist jobs in Bangalore. Someone with charismatic qualities like being polite and friendly to people has great chances of getting a receptionist job in Bangalore. Another administrative job synonymous to s receptionist job is a front office job. Front office jobs in Bangalore are synonymous with that of receptionist jobs because they involve meeting and welcoming customers and guests once they enter the hotel or organization; they are the first people a guest/customer meets once he or she graces a hotel or an organization, therefore, they are seen as the mirrors of hotels or organizations. Salaries of receptionists vary based on the kind of hotel or organization one is working in.
The duties of a receptionist in a hotel, business or organization include:
• Answering of visitors’ enquiries about the services and products of a company.
• Giving directions to customers, guests or strangers to their destinations.
• Making proper mails’ sorting.
• Receiving and answering of calls from customers or guests.
• Setting of appointments.
• Keeping records of the hotel or organization he or she is working in.
• Faxing and emailing.
• Performing data entry.
• Bookkeeping and cashiering.
• Serving of tea and coffee to guests, and tidying of lobby area; this is not done in all organizations or hotels by receptionists.
