Whenever our computer or laptop crashes, we rush to the nearest support centre seeking for help. Offline mode of computer repair has many limitations. But their online counterparts have taken the world by storm. We shall learn about online remote computer support in this article.
Whenever a user faces system crash or failure, his first response is to perform DIY fixes in order to revive it as soon as possible. In some cases a simple troubleshooting is sufficient to do the trick, but in most of the cases it is not that easy to get the computer back working in its normal condition. In such a case it is advised to take expert help and guidance. Expert help can be gained through various means.
You can either carry your computer system to the repair centre to have it diagnosed for the issues or you can call the technician to visit your place to carry out system revival processes. In either case, you will have to wait for some time and the work that you had been doing prior to system crash has to be stalled. This is one of the disadvantages of offline method of computer repair. Since technicians would be physically diagnosing your system and taking it apart to look for issues, handling charges would be extravagant. So in terms of time and money, offline support is not convenient at all.
A user can experience a technical computer problem any time of the day anywhere, even while travelling. Most of the office going people works on their assignments on their way to the offices or commuting back from work to home. This affects productivity and demands immediate help to contain the damage caused. Traditional repair centers offer their services only while they are open, that is, from conventional 9-6 business hours. After that, you cannot even contact the offline agent for guidance or troubleshooting tips.
The method of online remote PC support steps up where repair centers fail. They provide round the clock support irrespective of the geographical location of the customer. Since the support is provided via the fastest medium, that is, the internet, immediate troubleshooting can provided in case of emergencies. We often tend to look for repair centers that are closer to our houses. Online remote computer support allows the option of availing services of expert technicians sitting over seas. You are in India and the support provider could be in the USA for all you care. Proximity doesn’t matter; it is the quality of support process that matters.
The concept of online remote computer support is not new. It has been easily made available to the layman in the recent times. Big enterprises have an in house IT support team dedicated to the purpose of solving technical problems whenever they arise. They provide first action of response to tackle various technical glitches that arise at the office. Expert and experienced technicians are hired for this purpose. The process of online remote PC support involves the establishment of a network between the faulty computer and the computer that is being used to provide support. This remote network allows the technician to have virtual access of the computer which needs problem solving. Once the access has been gained, technician can initiate various scans and diagnostics to locate issues. This process allows both the customer and the support provider to carry out assistance while staying at their respective places. They don’t need to leave the comfort of their workplace or home for PC support.
A lot of vendors out there provide the services of online remote computer support at nominal prices. Many people refrain from availing the option of online support as they think since a stranger is able to access their computer, sensitive information and important user data on their system is at the risk of getting hacked. Well, when you take your computer to the repair centre, you are leaving it under the custody of a stranger as well. You are not present with him while he is performing diagnostics. You decide to leave your computer with him purely on trust basis.
Technicians providing online support are professional and trusted people who are confined within their legal limits by the contract they sign with the company that hires them. Thus, an effective online remote PC support is the safest method of computer repair. Moreover, registered vendors bear Microsoft certificate of authentication and Microsoft only issues this certificate only to the vendors who hire technicians with high qualification and good error fixing aptitude, which are the prerequisites of solving all the computer problems.
In order to stay away from troubles, it is advised to read user reviews and comments before hiring the services of online vendors. The service process is initiated by giving customer a login key, which he uses to grant the technician to gain access of his computer. Thus, customer has complete control over the whole process and can terminate the connection if he feels something is out of pattern and not right.